Originally Posted by POS POLARIS
I'm sure you're frustrated, and I can't blame you. But this problem you have isn't worth losing an additional $4,000 and your good name is it?
First off, what is your idle speed now? if it's still at 1100, it's still too high. if you want, I can tell you how to lower it, it's very simple.
Thanks Adam. I don't want it to come to a default. I've taken a lot of loans for a lot of money over the last 20 years, and never defaulted once. In my mind it's the option of last resort.
If someone sold me a $1000 bar of gold on credit with a $100 deposit, and when I got home I found out it was lead, I'd have to be a financial dolt to still pay him the other $900. I'd take that lead back and tell him to be happy I didn't have the time to fight him for the first $100. And if he told me I was going to ruin my name because I had a contract, I'd tell him my name would be more ruined by being labelled a sucker by my community than a defaulter by him.
I want to believe Polaris will do the right thing, and that they didn't sell me a chuck of lead, but so far my experience has been pretty negative. I'll tell you the whole story so you'll understand:
The folks at the dealer where I bought the machine were my best friends while I was in the process of buying the machine, but once the shifting problem appeared (a couple months after I owned it), they acted like they didn't know me. They originally told me that the clutch would loosen up after it was broke in a bit. Didn't happen, only got worse. I called them back repeatedly and they started ignoring my calls. Eventually I got through to a service guy who said they didn't know anything about diesels, and I was basically on my own.
I did some research online and found some other people that fixed the problem by turning down the idle. But the owner's manual doesn't tell you how to turn down the idle. So I purchased the service manual (for around $70), and come to find out, it doesn't tell you how to turn down the idle either. I called back the dealer to ask them how to turn down the idle, get through to a service guy, and he starts reading me what's in the service manual...
Eventually I called out a diesel mechanic who showed me how to adjust the idle. I turned it down from 1100 to around 950 or so, and the shifting worked great. I tipped him something like $30 because I was so elated. Two weeks later, it's impossible to shift again. Turn the idle down to 900, get another two weeks. Then 850... 800... By 750 the machine is barely staying running, and when gets impossible to shift at this point, I just stop driving it.
I did some more research online and found out there's been a recall regarding the clutch. So I called back my dealer to ask about it, and I find out they're no longer a Polaris dealer, so it's not their problem. WTF... After a bit of digging I found a number for Polaris and called them directly. They helped me find a new dealer within driving distance. The folks at the new dealership were fantastic to work with. I wish I'd bought my machine from them in the first place. They knew exactly what the issue was and had the clutch spring replaced at no charge the same day I dropped it off.
The Ranger ran great for about two weeks. Then it got difficult to shift again. The dealer had turned the idle back up to 1050 or so, so I dropped it back to 950. The Ranger ran great for another week or so. Then the shifting got stiff again. I drove it at 950 until it got impossible to shift, and it's been sitting in my garage ever since. It's obviously going to do the same thing it did before.
If you happen to know the magic bullet that will fix this once and for all, I'm all ears. I suspect, however, that if one existed, I would have found it online by now.
I think I mentioned in a previous post that I called the dealer back today and they said they would contact Polaris about it. I missed their callback, so I won't know if they have good news or bad news until tomorrow. I sincerely hope I'll be back on this forum tomorrow saying that my experience so far must have been an anomaly, Polaris is great, and that they're going to make everything right.