Join Date: Oct 2018
Location: Rural New Mexico
New 2017 Ranger Diesel up in smoke!
April 3rd, 2018 I purchased a 2017 Polaris Diesel new. With 44.4 hours on the motor it lost compression and started to smoke while driving down a mountain road. I called the dealer where it was purchased on 10-25-18 and was told I'm covered and the nearest Polaris dealer can do the repair. I called the nearest dealer on10-26-18 and after I explained who I was and what happened I was told that they can't look at it for 3 weeks. Three weeks later the service manager told me that it's out of warranty on 10-30-18 and not covered. It went out of warranty in between the time I called and when I got it to the shop, but the Service Manager told me that was my tough luck.
There was a service bulletin on this very issue, the oil sump pick-up tube I think is what was said to me. The dealer that has it hasn't done one thing since I dropped it off a week ago, and didn't call me after telling me he'd check into that service bulletin. He was a butt-head about it.
Okay, I (foolishly) bought an extended service contract and thought I was covered. Wrong. The warranty is an "in house" rip-off and doesn't apply unless I go to the place I purchased or one of THEIR authorized shops, which both are HUNDREDS of miles from me. Okay, I called Polaris directly and opened a claim today, we'll see. Nobody I has spoke to said anything about calling Polaris direct until this happened. The dealer that sold me the extended warrant knew where I live and told me that it was honored at any authorized dealer, except the Polaris dealerships aren't authorized under this service contract!
BTW, I also purchased over $5K in accessories from Polaris for this machine. I need it to push snow now not next year. I've read about Polaris' troubles. Has anyone been in this predicament?