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Administrator
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86 Posts
Discussion Starter #1
Dear Community Members,

We are excited to announce that we are live on our new forum platform! We’ve worked hard over the past few months with a leading design and product firm to deliver a cleaner, faster and more engaging experience for you. Our goal is to provide modern design and technology to make the site run faster, smoother and more reliably. All of the valuable content within the community is still here, even though the layout may look different.

A Consistent Experience Across All Devices
The site is optimized for all screen sizes, including mobile. All features are available and ready to use on all devices.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Your home page now features the most active forums, trending discussions, featured showcases, and top contributing members. This will help keep you up to date on what’s happening in your community and eventually become a very personalized experience for our members with all the great content you love surfaced effortlessly for you.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, that will help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Easy to Use and Navigate
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

You can also navigate by clicking the 3 vertical dots.

Clicking on your avatar will give you a drop-down menu for all things related to your account.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Bookmarks
Now you can bookmark your favorite discussions! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations – Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase – Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
These are just a few of the great new functions and features to try on the site. Take a tour and look around! If you have any questions, please check out the HELP section for some quick FAQs about the new platform, Help Section

Please let us know what you think about the new experience, your feedback is important to us.

Thank you all for your support during this amazing journey!
 

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Administrator
Joined
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86 Posts
Discussion Starter #2
I will be here during your transition to the new platform, to help with any questions, help with navigation or how to do things, and to listen to your feedback so please don't hesitate to holler at me. I want to help.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen, and that I sounded just like a cricket (yes, the insect) so I have been Cricket for nearly 58 years now. I live just outside of San Antonio, Texas and spend most of my off time out in nature. I spend my vacation, in the fall, hiking and camping.
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I have worked with VerticalScope for nearly 5 years now. I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

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Administrator
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86 Posts
Discussion Starter #3
Please don't be afraid to explore and test out things to see how they work on the site. You can also see our FAQs here!


Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!
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(I took this photo on the here in Texas.)

You can easily share videos just by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it!
I am also a huge fan of the dark mode for the community. What is your favorite feature?

I will be here to answer questions and to help you navigate, as needed. :)

- Cricket
 

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Administrator
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86 Posts
Discussion Starter #5
Hey JR,

Cricket's on vacation right now, but I can help. Do no results populate the search field? Or can you not click into the search bar? Does the advanced search function still work or is that an issue as well?
Also let me know what browser you're on, or a screen shot of the issue so I can help you with more accuracy. :)

-Gerrit
 

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Super Moderator
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2,269 Posts
I put my query in and click on the little spy glass and nothing happens.
I am using firefox and windows 7 all up to date.
I haven't tried the advanced search.
I will have to look for that one.

Okay, the advanced search works.
JR
 

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Administrator
Joined
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86 Posts
Discussion Starter #7
The spyglass unfortunately will not direct you to the search function, try hitting your "enter" or "return" key on the keyboard and it should be functioning as expected. :)

-Gerrit
 

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Vendor
Joined
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221 Posts
@admin
I'm not seeing the little eyeball on threads that I've contributed to, like I would on other forums with the new format. Plus, I'm also not receiving notifications on these threads when others contribute. I'm using the same browser.
 

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Administrator
Joined
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86 Posts
Discussion Starter #10
@admin
I'm not seeing the little eyeball on threads that I've contributed to, like I would on other forums with the new format. Plus, I'm also not receiving notifications on these threads when others contribute. I'm using the same browser.
Can you confirm your settings here:

Depending on your preference settings, this can be accomplished.

Step One:
Check your preference settings by clicking on your account settings under your avatar near the upper right hand side of the community.

That will bring you to a new page with some left-side navigation. Select preferences.

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Step 2
Make sure you have a checkmark in "Automatically watch content you interact with" and then click save.
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Step 3
Now when you check popular or new posts you will see an "eye" under the title area.
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It will also show on the thread list within a forum section.
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Try it and let me know if it works for you.

Alternative Methods For Users Wanting To Know If Someone Replied To Their Thread.
There are a couple of ways you can avoid going back to look. You can try them both to see if one works for you.

Option One
If you use "new posts" to navigation the forum, the default filter is for unread post, so if it is not displaying for you there, there is no response yet.

Option Two
First, double-check your preference settings. Make sure you have a checkmark next to "watch content you create". You can even get an email notification if you wish.
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If you have it set that way, you can navigate following and click the "my discussions" tab.

On the "my discussions" tab, if the title is bold, it has unread posts in it.
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Let me know if that helps at all.

Jeff M
 

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Vendor
Joined
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221 Posts
Thanks Jeff @admin
Everything has been saved in the account settings, but still not seeing the eyeball after a few refreshes. I'll check back later to see if it updates when I sign back in.
 
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